Questions?
Call 833-493-1038
Monday — Friday
7 a.m. — 7 p.m.
About Cycling Events
SmartRewards cycling events can occur during periods of peak demand or system constraints.
Events can occur in the summer and winter.
Summer Season
June 1 – September 30
1 p.m. to 7 p.m.
Winter Season
December 1 – March 31
6 a.m. to 10 a.m. and 6 p.m. to 9 p.m.
During an event
- We’ll activate the switch on your central heating and cooling systems and/or electric water heater.
- Your equipment will cycle off and on for brief intervals.
- When the event ends, your equipment will return to normal operation automatically.
Events occur only on weekdays, not on weekends or these holidays:
- New Year’s Day
- Independence Day
- Labor Day
- Christmas Day
If there’s a system emergency, Santee Cooper may, at its discretion, expand events beyond the parameters listed.
Comfort
You’re not likely to notice any change in your home’s comfort.
Know when an event is happening
The SmartRewards switch has four lights. If the first light is solid and any others are blinking, there’s an event taking place.
Seasons
Events can occur in summer and winter.
Summer Season
June 1 – September 30
1 p.m. to 7 p.m.
Winter Season
December 1 – March 31
6 a.m. to 10 a.m. and 6 p.m. to 9 p.m.
During an event
- We’ll activate the switch on your central heating and cooling systems and/or electric water heater.
- Your equipment will cycle off and on for brief intervals.
- When the event ends, your equipment will return to normal operation automatically.
Events occur only on weekdays, not on weekends or these holidays:
- New Year’s Day
- Independence Day
- Labor Day
- Christmas Day
If there’s a system emergency, Santee Cooper may, at its discretion, expand events beyond the parameters listed.
Comfort
You’re not likely to notice any change in your home’s comfort.
Know when an event is happening
The SmartRewards switch has four lights. If the first light is solid and any others are blinking, there’s an event taking place.